Return & Refund Policy

Last Updated: October 11, 2026

First Comfort products are primarily sold through Amazon and other authorized retailers. Returns and refunds for purchases made through those platforms are governed by the retailer’s policies.

Purchases Made on Amazon

If you purchased a First Comfort product on Amazon, please initiate your return or refund request directly through your Amazon account. Amazon’s return window and conditions apply. Include your Amazon Order ID when contacting us for support.

Defective or Damaged Items

If you receive a defective or damaged product, contact us at support@westiebrands.com with your order details and photos. We will work with you (and the retailer if applicable) to resolve the issue promptly.

Safety Concerns

If you have a safety concern about a First Comfort product, email support@westiebrands.com immediately with “Safety Concern” in the subject line. We prioritize these inquiries.

Contact

First Comfort, a brand of Westie Brands LLC
Email: support@westiebrands.com
Hours: Monday–Friday, 9:00 a.m. – 5:00 p.m. ET